Social Intelligence Trends for 2013 via @digimindci

See on Scoop.it – Arnaud VELTEN Social Intelligence Trends for 2013 By Kristin MuhlnerThe explosion of online feedback we witnessed in 2012 has forever changed the way businesses and customers interact. Even before customers pay Arnaud VELTEN‘s insight: Everything’s local: Companies will move from trusting brand level intelligence delivered by solutions such as Radian6, to wanting…